Help

Start a loan and collect an application

1. Go to Loans.
2. Pick how you want to start:
   • New loan — type the borrower in yourself.
   • AI loan create — paste an email or your call notes and it fills the file in.
   • Import MISMO 3.4 — bring a file over from another system.
3. Or send the borrower your application link (on your Dashboard). What they submit lands straight in your pipeline.

Once a file has the borrower's name, income, SSN, property address, value, and loan amount, the clock starts on sending their Loan Estimate. Mars puts that deadline on your Today list automatically.

Collect documents

1. Open the loan and go to the Documents tab.
2. Every file starts with a standard checklist. Add anything else you need.
3. The borrower sees the same list in their portal and uploads there.
4. Mark each one Reviewed once you've checked it.

Compare lenders on a file

1. Open the loan and go to the Scenarios tab.
2. You'll see each lender's rate, payment, approval odds, turn time, your compensation, and estimated profit.
3. Lenders that can't take the file are listed with the reason — wrong state, FICO too low, over their max loan.

The best-fit ranking weighs price most, then approval odds, then speed, then profit.

Issue a pre-approval letter

1. Open the loan and click Pre-approval letter.
2. The max purchase price is calculated from the borrower's income and debts.
3. Click Print / Save as PDF to send it.

Your company name, NMLS number, and address come from Settings.

Add your team

1. Go to My Team.
2. Enter their name, email, what they do, and a starter password.
3. Tell them to sign in with that email and password.

Everyone on your team sees your company's loans and nobody else's. Only admins can add or remove people.

What the stages mean